YourVoice
Omni-Channel Customer Feedback & Real-Time NPS Intelligence
An enterprise customer experience and feedback platform designed for multi-outlet retail, restaurants, hospitals, and hospitality groups to capture instant feedback via dynamic QR stands, SMS/WhatsApp triggers, automated dissatisfaction alerts, and AI sentiment analysis.
Modular Product Architecture
Constructed as discrete, decoupled services for maximum uptime, high transaction velocity, and granular role permissions.
Dynamic QR & Table Survey Stands
Lightweight, sub-second loading digital feedback surveys opened instantly via QR stands on dining tables, billing counters, or clinic waiting rooms with zero app download.
Real-Time NPS & CSAT Telemetry
Continuous Net Promoter Score and Customer Satisfaction index computation with automatic segmentation into Promoters, Passives, and Detractors.
Instant WhatsApp Manager Escalation
Automated alerts dispatched in under 30 seconds to on-duty branch managers when a customer rates below 3 stars, enabling instant on-premise table recovery.
AI Sentiment & Root-Cause Clustering
Natural Language Processing categorizing unstructured customer text into actionable operational buckets (Food Quality, Staff Courtesy, Billing Speed, Cleanliness).
5-Star Google Maps Review Funnel
Delighted 5-star guests are seamlessly prompted with 1-tap Google Maps review redirection while complaints are retained internally for remediation.
Multi-Branch Benchmark Leaderboards
Consolidated headquarters dashboard comparing customer sentiment and manager response times across all operational branches and franchise regions.
Engineered for High-Scale Operations
Robust technical specifications tailored to modern enterprise workflows.
Sub-1s Mobile Web App Engine
Ultra-fast loading responsive survey UI that achieves high completion rates without asking customers to download any native app.
POS & Billing System Webhooks
Integrates with Gainz360, Petpooja, and ERP platforms to trigger automated WhatsApp feedback surveys upon bill settlement.
Manager Resolution SLA Tracking
Monitors how quickly store managers contact dissatisfied guests and marks tickets resolved with customer feedback audit trails.
Custom Question Logic & Multilingual
Dynamic conditional questions based on previous answers, available in English, Hindi, Marathi, and regional Indian languages.
Quantifiable Value Delivery
Direct business impact achieved by organizations utilizing YourVoice.
Intercept Bad Reviews Privately
Resolves 85% of customer dissatisfaction issues before they are posted to Google or Zomato.
300% Growth in 5-Star Reviews
Directs happy customers to public review channels with one click.
Actionable Staff Performance Metrics
Attributes customer praise and complaints directly to individual server shifts.
Zero Customer Churn
Rapid table recovery converts dissatisfied diners into long-term loyal patrons.
Predictable Tiered Pricing
Select a tier tailored to your operational scale or request custom dedicated multi-tenant deployment.
Starter Outlet
- Up to 1,000 Monthly Survey Responses
- Dynamic QR Code Stand Generator
- Real-Time NPS & CSAT Dashboard
- Email Alert Notifications
- Standard CSV Data Export
Multi-Branch Pro
- Unlimited Feedback Responses
- Instant WhatsApp Manager Escalation (<30s)
- 5-Star Google Maps Review Routing Funnel
- AI Sentiment Analysis & Tag Clustering
- Multi-Branch Comparative Leaderboards
- POS & Webhook Integration API
Enterprise Scale
- Up to 10 Outlets Included (Scalable)
- Custom White-Label Domain & Branding
- Automated Manager SLA & Resolution Audits
- Multilingual Survey Logic (Hindi/Regional)
- Dedicated CX Consultant & Monthly Reviews
YourVoice Technical FAQ
Clear answers to common questions regarding deployment, security, and hardware compatibility.
Ready to Deploy YourVoice for Your Organization?
Speak directly with a Senior Solutions Architect to receive an end-to-end platform demo, sandbox access, and custom integration scoping.